Making an Appointment with Rosa's Roses
Your first appointment is complimentary and it will include information regarding a wide range of flowers which are available during the season of which your event will take place. Additional appointments will incur a fee of $50 which is payable at the time of consultation. On completion of the appointment, a quote will be generated and sent to you via email or fax.
Securing your date
To secure Rosa's services for your event, a 30% deposit is required once you are happy to proceed with the quote. This is non-refundable. All orders are to be paid in full 2 weeks prior to your event.
Payments via cheque, bank transfer or cash are accepted.
3 weeks prior to your event, Rosa will contact you to review your order and to verify flowers, hired items and times for delivery, setup and pickup.
Availability of Flowers
As flowers are seasonal and dependent on the weather, it is out of our control if your chosen flowers are not available. If we are unable to secure your requested flowers, we will notify you as soon as possible and will do our utmost best to substitute with flowers that are similar to your original choice. A large variety of flowers are now imported and their shipments dates can vary.
Delivery / Setup / Pickup
We offer a delivery / setup / pickup service which is second to none. From your home to your ceremony / church to your reception, your chosen flowers and hired items will be transported to and from your event (charges do apply).
Hired items are the responsibility of the hirer and any items damaged, lost or stolen are to be paid for
Changes / Cancellation
If you require changing the date of your event, you must inform us 3 months prior, failiing to provide notice may result in forefeting the deposit. Terminating of a booking within 2 weeks of the event wil result in forefeting the full amount quoted. Removing large portions of your order within 2 months of the event will incur a 40% cancellation fee of the items removed.